People-first support
Your employees can request help, follow progress and work with assigned engineers in one place.
AstraTech · Managed IT Services
Your IT department, ready for what comes next.
Keep your team productive with professional remote support, planned onsite care, clear reporting and one accountable technology partner.
Support built around your business
- A real team for tickets, remote help and onsite visits
- Clear service coverage and visit allowances
- One portal for requests, reports and decisions
- Plans that grow with your people and sites
Why AstraTech
More than an emergency help desk.
We help you manage everyday support and build a clearer picture of your IT environment.
Planned onsite care
Choose a visit allowance or a dedicated onsite arrangement suited to your operations.
Visible work and decisions
Approved visit reports, service history and commercial requests stay connected to your client portal.
Managed IT plans
Find the right level of care.
Published package prices are starting points. Final scope and commercial terms are confirmed with AstraTech Sales.
Managed IT plan
Astra Remote
Remote support and IT coordination for small teams.
EGP 3,000 / month
- 5 included users
- 0 regular visits / month
- 0 emergency visits / month
- Client business hours
Managed IT plan
Astra Essential
Remote support plus a planned onsite visit each month.
EGP 5,000 / month
- 10 included users
- 1 regular visit / month
- 1 emergency visit / month
- Client business hours
Managed IT plan
Astra Business
Broader daily coverage and two planned onsite visits.
EGP 8,000 / month
- 20 included users
- 2 regular visits / month
- 1 emergency visit / month
- 12-hour remote coverage
Managed IT plan
Astra Complete
Around-the-clock support with frequent onsite care.
EGP 13,000 / month
- 30 included users
- 4 regular visits / month
- 2 emergency visits / month
- 24/7 remote coverage
Managed IT plan
Dedicated IT
Your dedicated onsite engineer, backed by AstraTech.
From EGP 39,000 / month
- Dedicated onsite engineer
- Onsite shift by agreement
- Team backup and escalation
- Dedicated onsite coverage
Included coordination
Vendor and repair management, without losing track of the handoff.
For covered equipment and sites, AstraTech can coordinate diagnosis, collection, an approved repair centre, follow-up, testing and return. Third-party labour, parts and replacement equipment need separate client approval.
Not sure which plan fits?
Answer a few questions and review an estimated plan before speaking with Sales.